1. About these Terms
These Terms & Conditions ("Terms") govern your access to and use of ProductPilot AI (the "Service"), operated by Avolyx Global Limited, a company incorporated in Sri Lanka ("Avolyx", "we", "us", "our"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
2. Eligibility & Account
You must be of legal age in your jurisdiction (or have parental consent) to use the Service. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation. You are responsible for maintaining the confidentiality of your account credentials and for all activity that takes place under your account. You agree to provide accurate information and to keep it up to date.
3. The Service
ProductPilot AI is a software service that helps product and transformation teams generate and manage product artefacts (such as PRDs, user stories, roadmaps, business cases, and related materials), including features powered by artificial intelligence. We may add, change, or remove features from time to time.
4. Acceptable Use
You agree not to misuse the Service. In particular, you must not:
- use the Service for any unlawful, fraudulent, or harmful purpose;
- upload, generate, or distribute content that is illegal, infringing, defamatory, harassing, or that violates the privacy of others;
- attempt to gain unauthorised access to the Service, other accounts, or our infrastructure;
- probe, scan, or test the vulnerability of the Service, or breach security or authentication measures;
- introduce malware, scrapers, bots, or other harmful or automated tools;
- reverse engineer, decompile, or attempt to extract the source code or models behind the Service, except where permitted by mandatory law;
- resell, sublicense, or redistribute the Service to third parties without our written consent.
5. AI Features — Inputs, Outputs & Responsible Use
Parts of the Service use third-party AI models (including those provided via the Lovable AI Gateway, which routes to providers such as Google and OpenAI) to generate text and other outputs based on the prompts, files, and context you provide ("Inputs"). Material returned to you by the AI is referred to as "Outputs".
- Your responsibility. You are responsible for your Inputs, for how you use the Outputs, and for ensuring you have all rights necessary to submit your Inputs. You must independently verify Outputs before relying on them for any decision.
- Prohibited AI use. You must not use the AI features to generate or attempt to generate: illegal content, child sexual abuse material, content that incites violence or hatred, malware, deepfakes intended to deceive or harm, content designed to impersonate a real person without consent, or content that bypasses safety filters ("jailbreaking").
- Rights in Inputs and Outputs. As between you and Avolyx, you retain rights in your Inputs and, to the extent permitted by applicable law and the underlying AI providers' terms, in the Outputs generated for your account. You grant Avolyx a limited licence to host, process, and transmit your Inputs and Outputs solely to provide, secure, and improve the Service.
- Takedown. If you believe content on the Service infringes your rights, contact us at billing@avolyx.com with sufficient detail to identify the content and your rights. We will review and act in good faith, including by removing content and, where appropriate, suspending repeat infringers.
- Accuracy disclaimer. AI Outputs may be incomplete, inaccurate, biased, or out of date. The Service is not a substitute for professional advice (legal, financial, medical, regulatory, or otherwise). You must not rely on Outputs without appropriate human review.
- Moderation. We may filter, restrict, or remove Inputs or Outputs, and suspend accounts, to enforce these Terms or comply with the policies of our AI providers.
6. Intellectual Property
The Service, including its software, design, branding, documentation, and underlying technology, is owned by Avolyx or its licensors and is protected by intellectual property laws. Subject to these Terms and any applicable plan, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or personal use. All rights not expressly granted are reserved.
7. Plans, Payments & Subscriptions
Paid plans are billed in advance on a monthly or annual basis, depending on the plan you select. Fees are non-refundable except as set out in our Refund Policy. We may change pricing for future billing periods with reasonable notice. Detailed payment, billing, tax, cancellation, and refund mechanics are governed by the buyer terms of our payment provider (see below).
8. Payment Provider — Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's Buyer Terms (available at paddle.com/legal/checkout-buyer-terms) apply to your purchase.
9. Suspension & Termination
We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay fees when due, present a security or fraud risk, or repeatedly or seriously violate our policies. You may stop using the Service at any time by closing your account. Upon termination, your right to use the Service ends. We may delete account data after a reasonable period in accordance with our Privacy Notice.
10. Service Availability & Disclaimers
The Service is provided "as is" and "as available". We do not guarantee that the Service will be uninterrupted, secure, or error-free, or that Outputs will meet your requirements. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of Liability
To the fullest extent permitted by law, Avolyx will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid to access the Service in the 12 months preceding the event giving rise to the claim, or (b) USD 100. Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as for fraud, death, or personal injury caused by negligence).
12. Indemnity
You agree to indemnify and hold Avolyx harmless from any claim, loss, or expense arising out of your Inputs, your use of Outputs, your breach of these Terms, or your violation of any law or third-party right.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product notice). Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
14. Governing Law & Disputes
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict-of-laws principles. Subject to any mandatory consumer protections in your country of residence, you and Avolyx submit to the exclusive jurisdiction of the competent courts of Colombo, Sri Lanka for any dispute arising out of or relating to these Terms.
15. Miscellaneous
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver. Neither party is liable for failure to perform due to events beyond reasonable control (force majeure).
16. Contact
Avolyx Global Limited, Sri Lanka.
Email: billing@avolyx.com